Shipping & Delivery Policy

1. Delivery process

Once your order is confirmed and paid from your Shopping Wallet, it moves through: confirmed → processing → shipped → delivered. You can follow every stage on the My Orders page and you will receive notifications as the status changes.

2. Estimated delivery times

• Lagos and major city centres: typically 1 – 3 business days after dispatch.
• Other states and remote areas: typically 3 – 7 business days after dispatch.

These are estimates, not guarantees. Some products display their own delivery time on the product page; where they do, that time takes priority.

3. Shipping charges

Shipping charges are shown at checkout before you confirm payment and depend on the product, its weight and the delivery destination. Some products are listed with a delivery fee included; the checkout total is always the final amount.

4. Nationwide delivery

We deliver to all 36 states and the Federal Capital Territory through third-party logistics partners. Delivery to very remote locations may take longer or require pickup at the nearest partner hub.

5. Customer responsibilities

Provide a complete, accurate delivery address and a phone number that is reachable. Be available (or nominate someone) to receive the order. Inspect the package on delivery and report any visible damage immediately.

6. Failed delivery attempts

Couriers normally attempt delivery twice. If both attempts fail because nobody is available or the address or phone number is wrong, the package is returned to the hub. Redelivery may attract an additional charge. Packages unclaimed after 7 days may be returned, and the refund (if any) will exclude shipping costs already incurred.

7. Order tracking

Tracking details, where the courier provides them, are shown on your order page and sent to you in a notification.

8. Lost packages

If a package is confirmed lost in transit, we will resend the item where possible or credit the full amount, including shipping, to your Shopping Wallet. Investigations with couriers can take up to 14 business days.

9. Force majeure

We are not liable for delays caused by events outside our reasonable control, including weather, strikes, civil disturbance, fuel scarcity, road closures, nationwide network outages or government action. We will keep you informed and deliver as soon as conditions allow.

Contact Us

• Email: businessimpactltd@gmail.com
• Phone / WhatsApp: 08150795625, 08067625873
• Telegram: @shopclubnaija
• Live Chat: available on every page of the website
• Business hours: Monday – Saturday, 9:00am – 6:00pm (WAT). Closed on Sundays and public holidays.