Refund & Cancellation Policy
1. Membership activation fees
Membership activation fees are non-refundable once a code has been successfully redeemed and membership has been activated, except where a refund is required by law. If a code fails to activate because of a technical fault on our side, contact support and we will either fix the activation or issue a replacement code.
2. Product refunds
You may request a refund for a marketplace order where:
- the item was never delivered within the communicated timeframe;
- the item delivered is materially different from what was ordered;
- the item arrived damaged or defective; or
- the order was cancelled before dispatch.
Refund requests should be raised within 48 hours of delivery (or of the failed delivery date), with photographs where relevant.
3. Supplier failure
If a supplier cannot fulfil a confirmed order, we will notify you and either arrange a replacement or credit the full amount paid back to your Shopping Wallet. Supplier-failure compensation is processed as an admin wallet adjustment with a reference you can see in your transaction history.
4. Incorrect orders
If the wrong item is delivered, keep it unused and in its packaging and contact support. We arrange collection and send the correct item, or credit your wallet if the correct item is unavailable.
5. Damaged products
Report damage within 48 hours of delivery with clear photos of the item and its packaging. Verified damage claims are resolved by replacement or wallet credit.
6. Refund method and timelines
Approved refunds are credited to your Shopping Wallet by default, normally within 3 – 7 business days of approval. Where a refund must be paid to a bank account, it follows the withdrawal process and bank settlement times, typically 5 – 10 business days.
7. Wallet compensation
Where a resolution is agreed as compensation rather than replacement, the credit appears in your wallet with a reason and reference. Compensation credits follow the normal rules of the wallet they are paid into.
8. Cancellation process
You may cancel an order before it is marked as processing or shipped by contacting support or using the cancel option on the order. Once an order is shipped it cannot be cancelled; use the Returns Policy instead. Approved cancellations are refunded to the Shopping Wallet.
9. Exceptions
Refunds are not available for: change of mind after dispatch on non-defective items; perishable, personal-care or hygiene items once opened; items damaged by misuse after delivery; and membership fees already used to activate a membership.
Contact Us
- Email: businessimpactltd@gmail.com
- Phone / WhatsApp: 08150795625, 08067625873
- Telegram: @shopclubnaija
- Live Chat: available on every page of the website
- Business hours: Monday – Saturday, 9:00am – 6:00pm (WAT). Closed on Sundays and public holidays.