Privacy Policy

This Privacy Policy explains how SHOPNAIJACLUB ("we", "us", "our") collects, uses, shares and protects personal information when you use our website and services. By creating an account you agree to this policy.

1. Information we collect

• Registration information: your name, email address, phone number, password (stored in hashed form), referral code and the referral code of the member who introduced you.
• Profile information: delivery address, profile photo and bank details you choose to add for withdrawals.
• Transaction information: activation code redemptions, wallet balances and movements, referral commissions, orders, payment proofs and withdrawal requests.
• Payment information: we do not store full card details. Bank account details you provide for withdrawals are stored so we can pay you.
• Support information: messages you send through live chat, WhatsApp, Telegram, email or support tickets.
• Device and usage information: IP address, browser type, device type, pages visited and approximate timestamps, collected to keep the platform secure and working correctly.

2. Cookies

We use cookies and similar browser storage to keep you signed in, remember your cart and preferences, and understand how the site is used. See our Cookie Policy for detail and for how to control cookies.

3. Analytics

We use aggregated analytics to understand which pages and products are used most, so we can improve the platform. Analytics data is used in aggregate and is not used to make decisions about you individually.

4. How we use your information

• To create and secure your account and verify membership status.
• To process activation, renewals, orders, wallet movements and withdrawals.
• To calculate and pay referral commissions correctly.
• To deliver orders and communicate order updates.
• To answer support requests.
• To detect, investigate and prevent fraud or abuse of the referral and wallet systems.
• To meet legal and record-keeping obligations.

5. Marketing communications

We may send you service messages (activation, orders, wallet, security) — these are necessary and cannot be switched off while your account is open. Promotional messages are optional and you can opt out at any time by contacting support or using the unsubscribe option in the message.

6. Sharing your information

We share personal data only when necessary: with logistics partners to deliver your order, with service providers who host our platform, send our emails, or process payments, and with regulators or law enforcement when we are legally required to. We do not sell your personal data.

7. Third-party services

Our platform relies on third-party providers for hosting, database and authentication, email delivery, and AI-assisted support responses. These providers process data on our instructions and under their own security obligations.

8. Data retention

We keep your personal data for as long as your account is active. Transaction, commission and order records are retained after account closure where we need them for accounting, dispute resolution, fraud prevention or legal compliance. When data is no longer needed, it is deleted or anonymised.

9. Security measures

We apply access controls at database level so members can only read their own records, use encrypted connections (HTTPS), restrict administrative functions to verified admin accounts, and keep audit logs of sensitive administrative actions. No system can be guaranteed to be completely secure, so please protect your password and never share your login details.

10. Your rights

Subject to Nigerian law, you may request access to the personal data we hold about you, ask us to correct inaccurate data, request deletion where we have no legal reason to keep it, object to or restrict certain processing, request a copy of your data, and withdraw consent for optional processing. To exercise any right, contact us using the details below. We will respond within a reasonable time.

11. Children's privacy

SHOPNAIJACLUB is not intended for anyone under 18. We do not knowingly collect data from children. If we learn that a minor has registered, we will close the account and delete the data.

12. NDPA compliance

We process personal data in line with the Nigeria Data Protection Act (NDPA) 2023 and applicable regulations. We process data lawfully and fairly, collect only what we need for stated purposes, keep it accurate, protect it appropriately, and honour data subject rights. If you believe your data has been mishandled, contact us first — you also have the right to lodge a complaint with the Nigeria Data Protection Commission.

13. Changes to this policy

We may update this policy as our services or the law change. The "last updated" date at the top of this page always reflects the current version. Material changes will be announced on the platform.

Contact Us

• Email: businessimpactltd@gmail.com
• Phone / WhatsApp: 08150795625, 08067625873
• Telegram: @shopclubnaija
• Live Chat: available on every page of the website
• Business hours: Monday – Saturday, 9:00am – 6:00pm (WAT). Closed on Sundays and public holidays.